Kavvi Policies
Return, Refund, Delivery & Payment Policies:
Last updated: June 2026
At kavvi.ca, customer satisfaction is important to us. Please read our return policy carefully before placing an order.
Returns:
We accept returns within 14 days after delivery for eligible items.
To qualify for a return:
The item must be unused and in its original condition.
The item must be in its original packaging.
Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
Sale or clearance items
Personalized/custom items
Beauty, hygiene, or intimate products
Items damaged through misuse
Items returned without prior approval
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at: kavvisupport@gmail.com
Please include:
Your order number
Clear photos/videos of the item and packaging, showing the item, defect or damage.
We will review the issue and offer:
A replacement
A partial refund
Or a full refund when appropriate
Return Shipping Costs:
Customers are responsible for return shipping costs unless:
The item arrived damaged
The wrong item was received
The item is defective
Original shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds are processed back to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may be cancelled within 12 hours of purchase. After processing begins, cancellations may no longer be possible.
Lost Packages
If tracking shows your package as delivered but you did not receive it, please contact the shipping carrier first. If further assistance is needed, contact us and we will do our best to help.
For any return or refund questions, Email us at: kavvisupport@gmail.com
Shipping policy:
At kavvi.ca, we proudly ship to most countries.
Processing Time
Orders are usually processed within 1–5 business days after payment confirmation.
Processing times may be slightly longer during holidays or high-demand periods.
Estimated Shipping Time
Since some products are fulfilled through international suppliers and shipping companies, estimated delivery times are depending on Shipping Method.
- For items labelled "Fast delivery"
Items marked on their detail page with a label "Fast delivery" are assured to arrive by the estimated delivery date. Please note that this timeline may change based on logistics conditions, and we'll update this page with the latest information as needed. Always check here for the most up-to-date information.
In the event of customs clearance delays, inspections, strikes, as well as other governmental acts, the latest estimated delivery date and the committed refund date will be adjusted accordingly. The extension period will depend on the actual circumstances of the disruptions for the relevant order.
- Standard Shipping Estimated Delivery Time, 7–25 business days, depending on the destination and shipping method. In some cases, delivery may take longer due to customs clearance, carrier delays, or high order volumes. We always work with reliable suppliers to ensure your order arrives as quickly as possible
Delivery times are estimates and are not guaranteed.
Delays may occur due to customs, weather, holidays, or carrier issues.
Tracking information will be provided when available.
Customs & Duties
Most customers will not pay additional fees, but customs charges or import taxes may occasionally apply depending on the order and the country's regulations. These charges are the responsibility of the customer if applicable.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.
Refund if not delivered:
If your package isn't delivered 75 days after shipment, you can apply for a refund.
Contact:
Email: kavvisupport@gmail.com
Safe payments:
Rest assured, all our payments are collected on our behalf by.